Creating Internal Service Level Agreements

17 Jul 2023 – 18 Jul 2023

The Overview

Key Benefits of Attending

  • LEARN things to consider before you kick-off the SLA
  • FAMILIARISE with key objectives of SLA to be successful
  • PLAN and draft a range of SLA
  • DETERMINE appropriate key performance measurement parameters
  • IDENTIFY pitfalls to avoid when drafting your SLA
  • FIND OUT how to develop a responsibility matrix
  • ANALYSE customer intervention options with an underperforming contractor
  • EXPLORE different techniques to apply incentives – how to get the most out of incentives

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