This workshop is designed to meet the needs of companies that are involved in long-term partnership arrangements with external suppliers of services in achieving their strategic goals. Those managing such corporate relationships need to know how such a partnership will function and be able to deal with any problems.
The workshop will make extensive use of case studies and hands-on practical learning. Delegates will be asked to
create elements of an SLA and to discuss challenges and opportunities.
delegates will be provided with an extensive workshop manual including a number of how-to templates