Key Benefits of Attending
- GAIN insights on how you can effectively design, build and launch shared services for your organisation
- ALIGN your SLAs with the objectives of the business
- ENCOMPASS KPI’s into your SLA documents
- DETERMINE whether the deliverables of the SLA can be linked to your KPI’S
- SELECT and INCLUDE achievable SLA metrics and goals
- DEAL effectively with non-performance
- MANAGE changing requirements within the business
- CHOOSE your service centre pricing mechanism
- LEARN negotiation techniques to manage variation
- OVERCOME people and change management related challenges when transitioning to the SSC model
