Shared Services Centre Masterclass

13 Sep 2023 – 14 Sep 2023

The Overview

Key Benefits of Attending

  • GAIN insights on how you can effectively design, build and launch shared services for your organisation
  • ALIGN your SLAs with the objectives of the business
  • ENCOMPASS KPI’s into your SLA documents
  • DETERMINE whether the deliverables of the SLA can be linked to your KPI’S
  • SELECT and INCLUDE achievable SLA metrics and goals
  • DEAL effectively with non-performance
  • MANAGE changing requirements within the business
  • CHOOSE your service centre pricing mechanism
  • LEARN negotiation techniques to manage variation
  • OVERCOME people and change management related challenges when transitioning to the SSC model

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